Delivered Secure
Delivered Secure is a hosted enterprise file transfer system for banks, credit unions, and businesses.

Privacy Policy

Privacy Policy


Your data is absolutely, 100% yours. When you upload anything to Delivered Secure, it is treated as confidential data. Delivered Secure is the only secure file sharing service we know of that can say this because unlike other services, we don't outsource our storage. We take privacy very seriously. We have built a reputation in the banking industry by programming and hosting online banking systems for some of the largest financial institutions in the U.S. We are one of the only file exchange systems available today that was built from the ground up with privacy and security as the number one priority.

Information Collection and Use

Your personal information is used to create your access to our products. We use your payment information only for billing purposes. Under no circumstances, except legal subpoena for from official authorities, will we make any personal information about an individual user available to anyone. To facilitate your use of the Delivered Secure product, we collect certain information that you provide directly to use and that we collect automatically.

Information you provide to us

  • First and last names
  • Email addresses
  • Usernames
  • Passwords
  • Company names
  • File names

Information we collect automatically

  • IP addresses
  • Browser information
  • Date and time of each request you make
  • File sizes

Information collected from third-parties
We use Google Analytics to inform us about page visits and other analytical data to help us understand which pages visitors use on the website and to help us better understand how to improve the Delivered Secure product. We also use services from Intercom to assist in providing technical support to certain authenticated users inside of Delivered Secure.

Data Sharing

We do not sell or share your information you provided to us, including data you or your users send or receive through Delivered Secure, except as described here:

  • to connect users in your Delivered Secure account with their company administrator(s);
  • with you or other users in your Delivered Secure account to help troubleshoot and manage issues requiring support as part of using Delivered Secure;
  • with service providers engaged to provide payment processing for your Delivered Secure subscription.

We also may disclose personal information about you (1) if we are required to do so by applicable law, regulation or legal process (including, but not limited to court orders or subpoenas), (2) to law enforcement authorities or government officials to comply with a legitimate legal request, (3) to establish, exercise or defend our legal rights, and (4) in connection with an investigation of fraud, illegal activity, or security issues.

We reserve the right to transfer to relevant third parties information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets, including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation.

Data Destruction

The Delivered Secure system contains a function called SecureShred™ that automatically deletes messages and attachments at a predefined threshold set by an administrator. This data is permanently removed from the Delivered Secure datastores and is not retrievable once deleted.

While individual messages and attachments are not retrievable at an individual account level, InetSolution does perform disaster recovery backups that allow full system recovery in the event of a system level disaster that impacts server or storage systems.

User & Contact Lists

All user & contact lists, email content and reports remain private and confidential. We will not sell, rent, loan or invite external access to your contact lists. Nor will we use your contact lists for any purpose.

IP Addresses

We use your IP address to help diagnose problems with our servers, to administer our web site and in some instances to limit access to certain services. We use tracking information to determine which areas our site users visit based on traffic to those areas. We not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.

Security Technology

We have made a substantial investment in server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, SSAE 18 audited data center. These investments mean that information about the identity and preferences of individual members is never accessible to third-parties, nor those within InetSolution who are not involved in providing support services for Delivered Secure file exchange. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Local Data Storage

The Delivered Secure system uses local disk storage for the files and messages you send through the system. This significantly limits the number of humans and machines that have physical and logical access to the data stored inside the system.

Data Retention

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required by law, for legal, tax or regulatory reasons, or other lawful purposes.

When we have no ongoing business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information until deletion is possible.

Safe Harbor Principles

InetSolution, Inc. follows the Safe Harbor Principles described below in delivery of the Delivered Secure service.

(a) Notice and Choice:

InetSolution does not collect personal information directly from individuals in the EU. Personal information may exist in files that are uploaded to Delivered Secure servers from an EEA organization or end user. To the extent permitted in the Safe Harbor Agreement, we reserve the right to process personal information in the course of providing electronic file exchange services to our clients without the knowledge of individuals involved.

(b) Information Transfers and Disclosures:

InetSolution will not knowingly disclose an individual’s personal information to third parties, except when one or more of the following conditions is true:

  • We have the individual’s permission to make the disclosure.
  • The disclosure is required by law or professional standards.
  • The information in question is publicly available.
  • The disclosure is reasonably necessary for the establishment or defense of legal claims.

(c) Data Integrity:

InetSoluInetSolution will use personal information only in ways that are compatible with the purposes for which it was collected, which is in relation to the file exchange services that the Delivered Secure solution provides.

(d) Access: Upon request, InetSolution will grant individuals reasonable access to personal information that it holds about them. In addition, InetSolution will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. We will respond to your request for access within 60 days.

(e) Enforcement:

InetSolution relies on a self-assessment approach to assure its compliance with this privacy statement.

Policy Modifications

We may change this Privacy Policy from time to time. If/when it changes, we will post any changes here, so be sure to check back periodically. If you are an Account Holder with an active paid Delivered Secure subscription, you will receive notice in advance by email or in-app notification of any changes to this Privacy Policy. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Contacting us about Privacy

If you have any questions about our privacy statement, the information we have collected from you online, the practices of this site, or your dealings with this web site, please contact us:

Customer Support Email

General Inquiries:
[email protected]
Technical Support:
[email protected]


Office: (586) 726-9490
Fax: (810) 277-4758


InetSolution, Inc.
250 Monroe NW
Suite 400
Grand Rapids, MI 49503