General Questions FAQs
Delivered Secure file exchange is unlike most simple file sharing or synchronization services, rather it is architected to meet specific data privacy, security and compliance needs of highly regulated companies that need to share extremely sensitive data with business partners, advisors and others.
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No, Delivered Secure does not replace your current email system or Microsoft Outlook. It is a web-based system that uses specialized security processes to enable sending and receiving sensitive files in ways that are safer than using regular email.
Delivered Secure uses email only to send notifications, but it never sends sensitive data through email. You should never send sensitive data through email since not only are most email systems not secure, but emails often pass through other types of systems, like spam filters, archiving servers, or other systems that also are not secure.
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There are numerous inherent risks in using email to send sensitive files or data. The primary risk is data theft. Most email is sent across the internet in plain text and then subsequently stored in plain text on mail servers and inside email clients. It's when the data is sitting on mail servers and inside email inboxes that it is most at risk. Delivered Secure file exchange eliminates the risk by ensuring that data never travels the internet without being encrypted. Delivered Secure file exchange moves sensitive data out of the inbox and onto our secure servers where it is encrypted during storage and all access to the data is logged for auditing purposes.
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You should use SFX to send anything that you wouldn't want someone other than the recipient to see. Some examples include:
- Tax documents
- Usernames or passwords
- QuickBooks files
- Financial reports
- Health insurance documents
- Medical documents
- Website backups
- Database backups
- Software source code
- x9.37 Image Cash Letter files & other financial records
- Large files too big for email
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Functionality FAQs
For licensing purposes, a User is a person who has been granted a username and password to login to Delivered Secure. Typically Users will be employees of your organization.
If you are simply using Delivered Secure to create a Drop Off so people outside of your company can upload sensitive documents to your employees, these people outside of your organization do not require a user license.
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Delivered Secure will send an email notification to each recipient. The email will include a link to logon and download the files.
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No. Delivered Secure file exchange does not impose any limits on the types files that you may send. SFX is ideal for bypassing email attachment type & size restrictions common in many corporate email systems.
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- Personalized URL: All plans allow for a custom sub-domain, such as https://yourcompany.deliveredsecure.com.
- Custom URL: Some plans offer a fully custom URL such as https://fileexchange.yourdomain.com.
- Custom branding: Our professional designers can create a custom header, footer and CSS to make your Delivered Secure file exchange instance match your website or any custom style guidelines you'd like. See https://appleville.deliveredsecure.com for an example.
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No way. You can send files to anyone by using the One-Time Recipient feature. This will generate a single-use pass code that you can provide to the recipient to download the files you send. You can even send the pass code to your recipients via an SMS text message from inside Delivered Secure file exchange. Cool, eh?
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Yes. Administrators can configure how many days files will remain in Delivered Secure file exchange before DS automatically purges them. The default setting is 30 days.
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Yes. Your users can send files back to you with the account you create for them. They do not need to pay for a subscription of their own to send files to you.
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Pre-Purchase FAQs
Delivered Secure file exchange requires only a web browser to send and receive messages and files. Users are not required to install any software on their computers or mobile devices.
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InetSolution specializes in application hosting for banks and other financial institutions. Your data is securely stored on servers located in Michigan, USA in the same data centers with hundreds of bank websites.
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Frankly, we'd be concerned if you didn't ask that question. We've been serving banks for 17 years, so we understand due diligence. If you want extra assurance, just get in touch with us and we'll put you in contact with some of our current customers in your industry to aide in your due diligence. For banks and credit unions, we can even provide the same due diligence package that we'd provide when we host your online banking systems and websites.
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Support FAQs
While we don't like to see anyone leave, we do make it very easy to cancel. Just logon to your account, click the Billing tab in the Administration area and then look for the big Cancel button and click it. For accounts in the free trial period, as long as you cancel before your first billing date, you will not be charged.
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